Executive Team
Paul Kossally
Director
Founder and Director of Just Work Apps, Paul Kossally brings over 25 years of experience in the property and building industry focusing on building services design, construction, facilities management, capital works, maintenance management, sustainability reporting and energy efficiency. design standards & layout of data centre and critical facilities globally.
As the subject matter expert in property management and capital planning, Paul bring to bear all of his knowledge and experience in the development of Building Lifecycle Manager. He is helping to create a new class of facilities management and capital planning application that focuses on delivering the property information necessary in making strategic decision for short, medium and long term.
Before founding Just Work Apps, Paul Kossally was the Sustainability and Capital Works Manager for Brookfield overseeing portfolio 10-year asset life cycle capital works management plans, environmental performance benchmarks and aligned business strategy and marketing data for annual reporting and advising on design standards and environmental standards for new development and major refurbishments. While at Brookfield, Paul participated in industry groups such as GBCA, PCA and City of Sydney Better Building Partnership (CoS BBP), was a member of global sustainability committee, member of leadership panel for the CoS BBP, chair of water technical working group for recycled water infrastructure and representation on PCA national sustainability committee and presented at key industry functions on environmental performance.
Prior to that Paul worked with the Westfield Group providing National Corporate Sustainability focus for medium to long term strategy with budget modeling to track sustainability initiatives and KPI’s. He gave specialist advice to implement and oversee design and delivery of sustainability initiatives and strategy towards “carbon neutral” position and delivered hands on consulting and stakeholder “buy-in” including training and development of staff.
At Macquarie Bank Paul was the Global Technical Projects Manager/Sustainability Manager providing technical resources and design management and standardization for buildings and critical infrastructure supporting the businesses; Leading the engineering project management and sustainability for all projects; Managing best practice standards, legislative and compliance requirements, standardized maintenance systems, energy management and sustainability. Provide technical training, industry updates, and business development support.
LinkedIn Profile: Paul Kossally
Darlene Richard
Director
No nonsense consultant who’s managed or consulted with over 50 companies in a dozen countries. Specialises in non face-to-face, direct and phone-based marketing and operational strategies.
Has a proven track record in “forensic investigation” of processes, human-computer integration and soft-skills training to help improve business result. Creates cost-effective, practical, lasting and common sense programs for alternate-delivery strategies empowered by happier, better trained and motivated people who must manage today’s demanding customers.
STRENGTHS: Results oriented, diplomatic, sensitive, engaging and collaborative leader with a sense of humour. Builder, developer and empowerer of specialist teams that create, monitor, complete and maintain the complicated infrastructure required to maximise benefits from non face-to-face business strategies (short and long-term)
RESULTS: Turned around failing customer contact centres, built bored customer service and help desk teams into eager and appropriate sales professionals, equipped team leaders and managers to think carefully about finding and keeping the best staff through better management, motivation, measurement and coaching.
Have justified, planned and directed the build of complicated centralised customer contact areas, including internal marketing and socialisation during “difficult times”.
Every project taken on has been completed on time and within budget. Every training program or presentation is ranked in top one or two of all programs for long-term effectiveness and immediate results.
Author of sold out book “The Customer Response Management Handbook”, published by McGraw Hill (also translated into Chinese) now being edited for a new edition. Writes for various publications, including: Marketing Magazine, “Management Focus” (non face-to-face leadership) at www.CustomerResponseINTEGRITY.com
See new Blog on voice at voice optimisation analytics
Specialties:Building practical and lasting business results through people. A consultant and writer of useable procedural documents, professional workshops, facilitator, creator of innovative and effective on-line training programs (especially for soft skills)and frequent speaker on loyalty, better ways to relate/respond to customers, contact centre management sensibility, customer and staff satisfaction, corporate politics and sales.
LinkedIn Profile: Darlene Richard
